A clear process if plans change.

This policy describes how Globe Rank Media handles cancellation and refund requests for services purchased directly from us. A written proposal, invoice, or service agreement may set project-specific terms. If it does, that document and applicable law govern to the extent of any difference. Nothing in this policy limits a right that cannot lawfully be limited.

How to request a cancellation or refund

Email info@globerankmedia.com using the address associated with the enquiry or project. Include your name, invoice or proposal reference, the service concerned, the date you want a cancellation to take effect, and a short description of the request. Do not send payment card details. We will acknowledge the request, review the agreement and work completed, and explain any refund calculation or amount still due.

Before a project starts

If you cancel before work has started, we will review payments received and any non-recoverable costs already incurred specifically for your project. Any amount refundable will be determined under your written agreement and applicable law. If no project-specific terms were agreed, we will discuss a fair resolution based on the payment, commitments, and circumstances.

After project work has started

For a project with defined deliverables, the amount due on cancellation may include work already performed, deliverables completed or in progress, and third-party costs or commitments that cannot reasonably be cancelled or recovered. Any unearned balance will be assessed against the written scope, milestones, cancellation terms, and applicable law. We will explain the basis for any amount retained or returned. Completed, delivered, or approved work is not automatically refundable merely because you later decide not to use it, subject to any rights provided by law or the applicable agreement.

Recurring or monthly services

Ongoing SEO, advertising management, social media, or other recurring services may be cancelled according to the notice period and renewal terms in the written agreement. Unless the agreement or applicable law requires otherwise, charges for a service period already begun cover the reserved capacity and work for that period and may not be refundable. Prepaid future periods that have not started will be reviewed based on the agreement, work already committed, and any non-recoverable costs. We will confirm the effective cancellation date in writing.

Advertising budgets and outside costs

Advertising spend paid to an advertising platform is separate from our management fee and is controlled by that platform and the account owner. We cannot refund amounts already charged or spent by a third party. Domain, hosting, software subscriptions, licences, stock media, production vendors, payment processing, and other outside charges are subject to the provider’s own cancellation and refund rules. Where those costs were paid to us for onward payment, we can return only amounts that the provider actually returns to us, except where applicable law requires otherwise.

Disputed or unsatisfactory work

If you believe an agreed deliverable is incomplete or does not match the written scope, contact us promptly with the relevant details. We will review the scope, approvals, and delivery and discuss an appropriate correction or resolution under the agreement. Please give us a reasonable opportunity to understand and address the issue. This process does not remove any statutory remedy available to you.

Refund method and timing

Where a refund is approved, we will normally return it through the original payment method when that is available and lawful. The payment provider or bank may take additional time to show the credit. If the original method cannot be used, we will contact you to agree a suitable alternative and may request information needed to verify the recipient. We do not request your card PIN, one-time password, or full card security code to issue a refund.

Questions or complaints

For cancellation, refund, or billing questions, email info@globerankmedia.com or call +91 84455 06988. Please retain your invoice and our written response for your records. If we cannot resolve a concern directly, you may use any complaint or consumer remedy available under applicable law.